We have been happily serving the needs of our customers since July of 2007. Prior to that we were raising and weaning Parrots. While we no longer raise Parrots, we count many satisfied customers who we are more then happy to share our knowledge and experience with.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here
Our Commitment To Your Privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
We use the above information to fulfill orders placed by you, and/or to contact you with questions or concerns regarding your order.
We never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To The Security of Your Data:
We will never sell, rent or in any way make available your information outside of theparrotstore.com and its affiliated businesses. We periodically mail out a newsletter, we follow the Can-Spam act and you may unsubscribe at any time.Google:
We utilize Google remarketing features.
Third party vendors including Google show our ads on sites across the Internet.
We, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
Display advertising is utilized on our site, and in addition to its display may be used to market or remarket products you may be interested in.
You may opt-out of Google Analytics for Display Advertising Here
Shipment costs are based on weight, ground UPS. Occasionally we will ship USPS or other common carrier at our decision based on the order details. We ship internationally with some exceptions, see below concerning possible customs duty or import taxes, select worldwide UPS in the shopping cart. Free shipping offers are for the 48 continuous states only.
For all 2nd day or next day orders placed after 1pm EST, contact us at firstname.lastname@example.org to determine if your order may ship that day. Orders placed after 1pm may not ship till the next day.
If there was shipping damage to your order please let the driver know at time of delivery. We package your items with the utmost care but the handling of the packages once they leave our facility is beyond our control. We can assist with your claim if you have issues with the shipping company.
We have no control over customs or duty taxes that might be imposed on international orders. We do not collect these fees nor or we able to estimate or tell you if in fact you might be responsible for them. Please check with your Countries appropriate agency if you have any questions. Orders refused because of duty taxes are not considered returns and a refund is not issued.
International orders are non-refundable.
Return and Exchange Policies:
We accept returns with the exceptions listed here and there is a 15% restocking fee.
A return must be initiated within 14 days of receipt and the item must be returned to us within 30 days of receipt.
Any opened item, bird carrier, special order, clothing, harness, books/cd's/DVD's, cage, cage cover or playstand will not be returnable.
Please CONTACT US for an RMA number (email@example.com) and the return shipping address. Any item returned without an RMA included in the return address will not be accepted and there might be return postage costs due.
We encourage you to send back merchandise with delv. confirmation/tracking, we can not be responsible for lost merchandise.
Any item returned purchased with a free shipping offer will have the original shipping cost deducted from the refund. Shipping costs are not refundable. Special orders, are not returnable/refundable. Orders that qualified for a discount based on order total will have the discount deducted if it makes the remaining balance invalid for the discount.
Defective merchandise will be replaced or repaired. Please contact us to determine if the product needs to be returned prior to exchange.
International orders are non refundable.
Special order items are non returnable and payment is required at time of purchase. Most special items require additional handling time as indicated on the product item page.Back Orders:
We will, at our decision, offer back orders on any item out of stock if we are able to estimate delivery to us. Payment will be collected at time of back order acceptance from you. Back orders are refundable up to the time of shipment, after shipment refunds are as detailed above.
Should you have questions or concerns about these policies, please send us an email at Support@TheParrotStore.com